Q. How do purchase my order on the site?
To order your purchase :-
Q. What are the payment methods available?
www.mydonnabella.com offers various kind of Payment Methods as shown below :-
1. Credit Card
Via e-GHL (Visa or Mastercard / Internet Banking)
Via e-GHL (Visa or Mastercard /American Express / Paypal Funds)
2. Offline Bank Transfer
Bank : CIMB
Bank Account : 8003629795
Account Name : My Donna Bella Collection
After you have made the payment, please email us (firstname.lastname@example.org) the payment details of :
- Email title : Order Number
- Email body : snap the receipt and attach in the email
Note: Your purchased products will not be delivered until we have this confirmation.
Q. How to change my account personal information and shipping address?
Q. I forgot my Password for my account. What should I do to retrieve it?
Q. Can I cancel an existing order that have been made?
Yes, only if the order is still on pending status.
- Please send an email to our customers service email at email@example.com with the message title “Request to cancel order” in order to inform us about the cancellation order.
- Orders that are in shipping or shipped will not be cancel.
Q. What is the product's transaction currency?
Our default currency is in Ringgit Malaysia (RM). However, you may select the transaction currency in accordance to where the products will be shipped to. If the currency does not appear on the drop down listing, you may email us at firstname.lastname@example.org to add in the currency or just select USD for the transaction.
Q. How long does the delivery usually takes?
We sell only Ready Stock, unless otherwise stated as Backorder whereby the products have SOLD OUT and we are taking in orders for a period of time in order to get the factory to re-make. Delivery usually will takes about 1-2 business days.
Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to email@example.com for us to clear your doubts.