FAQ

Q. How do purchase my order on the site?
To order your purchase :-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next you'll need to choose your payment method then click “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.

Q. What are the payment methods available?
www.mydonnabella.com offers various kind of Payment Methods as shown below :-

1. Credit Card

Via e-GHL (Visa or Mastercard / Internet Banking) 
Via e-GHL (Visa or Mastercard /American Express / Paypal Funds)

2. Offline Bank Transfer

Bank : CIMB
Bank Account : 8003629795
Account Name : My Donna Bella Collection

After you have made the payment, please email us (enquiry@mydonnabella.com) the payment details of :

- Email title : Order Number
- Email body : snap the receipt and attach in the email

Note: Your purchased products will not be delivered until we have this confirmation.

Q. How to change my account personal information and shipping address?

Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

Q. Can I cancel an existing order that have been made?
Yes,  only if the order is still on pending status.

- Please send an email to our customers service email at enquiry@mydonnabella.com with the message title “Request to cancel order” in order to inform us about the cancellation order.

- Orders that are in shipping or shipped will not be cancel.

Q. What is the product's transaction currency?
Our default currency is in Ringgit Malaysia (RM). However, you may select the transaction currency in accordance to where the products will be shipped to. If the currency does not appear on the drop down listing, you may email us at enquiry@mydonnabella.com to add in the currency or just select USD for the transaction.

Q. How long does the delivery usually takes?
We sell only Ready Stock, unless otherwise stated as Backorder whereby the products have SOLD OUT and we are taking in orders for a period of time in order to get the factory to re-make. Delivery usually will takes about 1-2 business days.

Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to enquiry@mydonnabella.com for us to clear your doubts.