Return & Refund Policy

All pictures used from www.mydonnabella.com must be credited.
No private information will be disclosed to unrelated entities unless required by law.
All email addresses in our mailing list is strictly kept confidential.
My Donna Bella Collection Enterprise Reserves the right to make amendments to any of the above policies.

Return Policy : 

I. Defective Item (s) received.

If you have received a defected piece, please drop us an email at enquiry@mydonnabella.com and we'll confirm the exchange details.

Please note that there will be no colour changes unless the piece originally purchased is no longer in stock.

II. Incorrect Item (s) received.

If you have received an incorrect item, please drop us an email at enquiry@mydonnabella.com and we'll confirm the exchange details.

Please note that there will be no colour changes unless the piece originally purchased is no longer in stock.

III. Incorrect size(s) purchased.

If you have purchased incorrect sizesplease drop us an email at enquiry@mydonnabella.com and we'll confirm the exchange details.

Please note that there will be no colour changes unless the piece originally purchased is no longer in stock.

We will only bear the return fees for condition I and II. For condition III, buyer has to bear the return fees and fees for us to send you the size you desired (2-ways), unless you are buying another item from us, postage can be waived within Malaysia only. Any other country, postage has to be borne by the buyer.

All exchanges have to be mailed back to us within 10 working days from the day the parcel was delivered. Exchanges will only be done for an item(s) in its original condition (tag intact, unworn, unwashed and unaltered). Exchanges for articles which do not meet all four conditions will be duly declined.

Please drop us an email at enquiry@mydonnabella.com and await our confirmation before returning the item to us. Kindly mail the item back to us via Registered Mail/ Courier and retain the receipt/tracking number until you have received a confirmation from us regarding the receipt of your parcel.

My Donna Bella will not be providing any Returns should you purchase our merchandise from any third party. The return does not apply to sale or clearance items . Furthermore, we cannot extend this return policy to reseller of our product.

Please return your purchase to the following address:

My Donna Bella

81M,Jln ss21/37
Damansara Utama(Uptown)
47400 Petaling Jaya
Selangor

Please contact us at enquiry@mydonnabella or 03-77339679 or wechat : euniceflx if you have any questions or doubts.

My Donna Bella Enterprise reserves the rights to amend any of the policies above